Introduction
Netronix ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our AI-powered customer service platform.
Information We Collect
Personal Information
We may collect personal information that you voluntarily provide to us when you:
- Register for an account
- Subscribe to our services
- Contact us for support
- Participate in surveys or promotions
Automatically Collected Information
When you access our platform, we may automatically collect:
- Device information (IP address, browser type, operating system)
- Usage data (pages visited, features used, time spent)
- Cookies and similar tracking technologies
How We Use Your Information
We use the information we collect to:
- Provide and maintain our services
- Process transactions and send related information
- Send administrative information and updates
- Respond to inquiries and offer support
- Improve and optimize our platform
- Protect against fraudulent or illegal activity
Information Sharing
We may share your information with:
- Service providers who assist in our operations
- Business partners with your consent
- Legal authorities when required by law
- Parties involved in a merger, acquisition, or sale
Data Security
We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet is 100% secure.
Your Rights
Depending on your location, you may have the right to:
- Access your personal information
- Correct inaccurate data
- Request deletion of your data
- Object to certain processing
- Data portability
Contact Us
If you have questions about this Privacy Policy, please contact us at:
Email: privacy@netronix.ai
Address: 15427 Sableton Crest Ln, Cypress, TX 77429